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Getting Help

If you have a legal problem, you may need help from a lawyer or another organisation.

Read our guide to getting help from a lawyer. 

Below are some other organisations that may be able to help you sort out a children's rights problem.  CRAE accepts no responsibility for the advice or information you receive from other organisations.

Ace Education Adviceline

Free telephone advice on many subjects like exclusion from school, bullying, special educational needs and school admission appeals.

Ace Education Advice and ACE Education Training, 36 Nicholay Road, London, N19 3E7
General advice line (Mon-Wed 10am-1pm): 0300 0115 142

E-mail: enquiries@ace-ed/org.uk
Web: www.ace-ed.org.uk

Child Law Advice Service

The Child Law Advice Service is a digital first service. It offers access to an up to date and developing resource library on all aspects of child, family and education law including bullying and family contact issues.  Specialist advice around complex areas of need e.g. around school exclusions and special educational needs is provided via a low cost advice line. 

Web: www.childrenslegalcentre.com

National Careers Service

Careers information, advice and support to 13 to 18 year olds.

General advice line (seven days a week 8am-10pm): 0800 100 900

Web: www.nationalcareersservice.gov.uk

Howard League for Penal Reform

Campaigns for an end to the use of prison for children and improved treatment of children in the penal system.

The Howard League for Penal Reform, 1 Ardleigh Road, London, N1 4HS

Legal advice line for children and young people in custody - call free 0808 801 0308

Email: info@howardleague.org
Web: www.howardleague.org

Liberty

Gives information and advice on all matters of human rights law.

Liberty, 21 Tabard Street, London, SE1 4LA

Advice Line (Monday and Thursday: 6.30pm to 8.30pm and Wednesday: 12.30pm to 2.30pm): 0845 123 2307 or 020 3145 0461

(If you are calling from a mobile phone the 020 number may be the cheaper number to use.)

Web: www.liberty-human-rights.org.uk
www.yourrights.org.uk

NSPCC (National Society for the Prevention of Cruelty to Children)

The UK’s leading charity specialising in child protection and the prevention of cruelty to children. The NSPCC’s core values are based on the UN Convention on the Rights of the Child. ChildLine has joined with the NSPCC to help more children and young people.

NSPCC, Weston House, 42 Curtain Road, London, EC2A 3NH

If you need help, you can contact the NSPCC Child Protection Helpline on 0808 800 5000, or contact the free textphone service for people who are deaf or whose hearing is impaired on 88858. You can also email help@nspcc.org.uk or look on the website at www.nspcc.org.uk/helpline. You can also contact ChildLine on 0800 1111. Both helplines are free and open 24-hours a day. Whichever helpline you choose you will get expert advice from a trained adviser.

Web: www.nspcc.org.uk/kidszone

National Youth Advocacy Service

Offers advice, information and support to children and young people on their rights about any matter that affect them. Offers legal advice for children and young people on family, care, education and immigration.

National Youth Advocacy Service, 99-105 Argyle Street, Birkenhead, Wirral, CH41 6AD

Young people can call free 0808 808 1001 or send a text message to 0777 333 4555 or send an email to help@nyas.net

Email: legal@nyas.net
Web: www.nyas.net

Refugee Council

Offers support and advice to unaccompanied refugee children.

The Refugee Council Panel of Advisers for Unaccompanied Refugee Children, Head Office, PO Box 68614, London, E15 9DQ

Advice line (9.30am to 5.30pm weekdays): 020 7346 1134

Web: www.refugeecouncil.org.uk

Voice

Offers advice and support to children and young people in care and in custody and to young asylum-seekers.

320 City Road, London, EC1V 2NZ

Helpline (9.30am to 6.30pm weekdays): 0808 800 5792

Email: info@voiceyp.org
Web: www.voiceyp.org